Terms of use

01Definitions

In these Terms:

"REDNET" / "we" / "the service provider" means Connect LLC, which provides the services under the REDNET brand.

"Customer" means any natural or legal person who creates a REDNET account or uses REDNET's services.

"Account" means the customer's personal profile in the REDNET system.

"Services" include the web hosting, VPS servers, services related to domain name registration and other digital or technical services offered by REDNET.

"Package" means the service plan chosen by the customer, with its resources, price and service term.

"Billing period" means the period for which the customer purchases the relevant service package in advance.

02Creating an account and accepting the Terms

2.1. To make full use of REDNET's services the customer may need to create an account.

2.2. When creating an account the customer must provide accurate, complete and up-to-date information.

2.3. By creating an account the customer confirms that they:

• have read these Terms of Use;
• agree to them;
• have read REDNET's Privacy Policy;
• have provided accurate information;
• have the legal capacity to create an account and purchase services.

2.4. The customer is responsible for the security and confidentiality of their account credentials.

2.5. The customer must notify REDNET immediately of any unauthorised use of the account or a suspected security breach.

03Ordering and activating services

3.1. The customer chooses the service, package, service term and additional options themselves, based on the information published on the REDNET website or in the control panel.

3.2. The price, technical specifications, allocated resources and service period are stated on the purchase page of the relevant service.

3.3. At the customer's request, activation of hosting and VPS services may begin as soon as the order and the corresponding payment are confirmed.

3.4. By requesting immediate activation the customer confirms that they want delivery of the service to begin before the statutory withdrawal period expires.

3.5. Activation of certain services may require additional technical processing, verification of information or the performance of a third-party service.

04Prices and payment

4.1. The current price of a service is stated on the REDNET website or in the customer's control panel at the time of ordering.

4.2. The final cost of the service is communicated to the customer before the order is confirmed.

4.3. The customer must pay the service fee within the specified period.

4.4. The available payment methods are listed on the REDNET website or in the control panel.

4.5. Different prices or discounts may apply to different billing periods.

4.6. The conditions of a specific promotion, special offer or discount are set out in the relevant offer.

4.7. The amount paid by the customer for a package is the fee for that specific service package and is not a balance, deposit or monetary credit held on the customer's account.

4.8. For executing a card transaction made in connection with the service, the bank will charge the cardholder an additional fee, the amount of which is determined by the bank unilaterally and at its own discretion. The bank may also, at any time, unilaterally and at its own discretion, increase or decrease the cardholder's fee.

05Service term and renewal

5.1. The service is valid for the period chosen and paid for by the customer.

5.2. To renew the service the customer must pay the corresponding fee before the current service term ends or within the additional period set by REDNET.

5.3. If automatic renewal is enabled for a specific service, the service fee may be charged automatically from the payment method chosen by the customer.

5.4. The customer may disable automatic renewal from the management page of the relevant service, where this feature is available for that service.

5.5. REDNET may change the price of a service for future billing periods. A new price does not apply to a current period that has already been paid in full.

06Refund policy

6.1. A service may be cancelled and the amount paid refunded in full within 3 calendar days of payment of the service fee, unless these Terms or the conditions of the specific service provide otherwise.

6.2. The 3-day period is counted from the moment the service fee is successfully paid.

6.3. The customer must submit the refund request through the appropriate REDNET support channel before the 3-day period expires.

6.4. REDNET's 3-day refund policy is an additional commercial condition and does not limit the rights granted to the customer under the applicable legislation of Georgia.

6.5. Fees for domain registration, renewal, transfer or any other service that has already been performed with the involvement of a third party, or whose cost has already been paid to a third party, may not be refundable, except in the cases provided for by law.

6.6. In the event of a refund, the amount defined by the relevant rules is refunded. A partial refund of a package's value in proportion to unused days or an unused period is not made, except where the law expressly provides for it.

073-, 6- and 12-month packages

7.1. When purchasing a 3-, 6- or 12-month package the customer purchases a service package for the corresponding term, with uniform conditions and a single price.

7.2. The value of a package is not a balance, deposit or monetary credit held on the customer's account.

7.3. If a 3-, 6- or 12-month package is cancelled early during its term, the value of the package is not refunded in full or in part, except for:

• the 3-day refund period provided for in these Terms;
• the cases expressly provided for by the applicable legislation of Georgia;
• a decision taken by REDNET on a case-by-case basis.

7.4. Partial use of a package does not entitle the customer to claim a proportional refund for the remaining days or period, because the customer purchases a service package for a predefined term and not funds or a balance to be spent from the account.

7.5. After the 3-day refund period has expired, a purchased 3-, 6- or 12-month package is not refundable, except in the cases expressly provided for by the applicable legislation of Georgia.

08Package upgrades and downgrades

8.1. The customer may upgrade an active service package at any time, subject to technical feasibility.

8.2. On an upgrade, the unused value remaining on the current package is taken into account when recalculating the conditions of the new package and the remaining service term.

8.3. The service term of the new package is recalculated according to:

• the value of the service remaining on the current package;
• the current price of the new package;
• and, where necessary, the additional amount paid by the customer.

8.4. An upgrade may change the validity date of the service or the date of its next renewal.

8.5. An already active package cannot be downgraded. Reducing resources, including disk space, may require changes to the disk partition, file system or other technical parameters of the service, which carries a risk of data loss and system instability. For these technical and security reasons REDNET does not provide downgrades of an already active hosting or VPS package.

093-day hosting trial period

9.1. A free 3-calendar-day trial period may be available on the hosting packages designated by REDNET.

9.2. During the trial period the customer may test the relevant hosting service without paying in advance.

9.3. After the trial period ends the customer is given an additional 3 calendar days to pay the fee for the relevant service.

9.4. If the customer does not pay the service fee within the additional 3-day period:

• the trial service is cancelled;
• the corresponding hosting record is deleted;
• the files, databases, e-mail and other data stored on the server may be permanently deleted.

9.5. Once the service has been cancelled and the data deleted, recovery of the data is not guaranteed.

9.6. The 3-day hosting trial period and REDNET's 3-day refund policy are independent conditions.

9.7. The trial period does not entitle the customer to demand that data stored during that period be kept indefinitely after the trial service ends.

10Non-payment and suspension of services

10.1. The customer is responsible for renewing the service on time and paying the corresponding fee.

10.2. If the service fee is not paid within the specified period, REDNET may suspend the relevant service.

10.3. While a service is suspended, the customer's website, VPS, e-mail or other related services may become temporarily unavailable.

10.4. If the customer does not settle the outstanding amount and renew the service within 3 calendar months of the payment due date, REDNET may cancel the service permanently.

10.5. When a service is cancelled permanently, REDNET may delete the data associated with the service, including:

• the hosting account;
• the VPS or other virtual resource;
• website files;
• databases;
• e-mail accounts and messages;
• backups;
• any other data placed on the server by the customer.

10.6. Once a service has been permanently cancelled and its data deleted, recovery of the information is not guaranteed.

10.7. If, for technical reasons, the data can still be recovered, REDNET may attempt to recover it at the customer's request. Such a service may be chargeable, of which the customer is informed before the recovery work begins.

10.8. REDNET does not guarantee that an attempt to recover data will succeed.

10.9. The customer is responsible for keeping independent backups of the information that matters to them before the service is suspended, disconnected or cancelled.

11Backups and data protection

11.1. Unless the description of a specific service expressly states otherwise, backups created by REDNET are an additional technical facility and do not replace the customer's responsibility for keeping secure copies of their own data.

11.2. The customer is advised to regularly make independent backups of important files, databases and other data.

11.3. REDNET does not guarantee that any particular backup will be permanently available or technically recoverable, unless such a guarantee is expressly provided for in the conditions of the specific service.

12Acceptable use of the services

12.1. The customer must use REDNET's services in accordance with the applicable legislation of Georgia and these Terms.

12.2. It is prohibited to use REDNET's infrastructure in a way that:

• violates the applicable law;
• infringes the rights of third parties;
• endangers the security of REDNET's or third parties' systems;
• aims to gain unauthorised access to systems;
• contains malicious code;
• is used for phishing, malware or other unlawful cyber activity;
• places an inappropriate or harmful load on the infrastructure;
• infringes the intellectual property rights of third parties;
• is used to distribute unsolicited bulk messages in violation of the applicable law.

12.3. The customer is responsible for the material placed and the actions taken within their account and services.

12.4. The use of a VPN server/service is permitted only for personal or educational purposes. In accordance with Georgian legislation and the regulations applicable to the communications sector, the provision of VPN/Proxy services for commercial purposes is subject to applicable regulatory and authorization requirements.

12.5. There is no fixed monthly traffic or bandwidth quota on REDNET's services. However, our network is designed for projects that run under a normal load, and projects that generate or produce excessive amounts of traffic are not allowed. If hosting or a VPS is found to be generating unusually high traffic and overloading the network, REDNET reserves the right to suspend the service and block it.

13Suspension of services in the event of a violation

13.1. REDNET may temporarily suspend a service if the customer violates these Terms or the use of the service endangers the infrastructure of REDNET, its customers or third parties.

13.2. As a rule, REDNET will try to notify the customer of the violation and give them a reasonable period to fix the problem.

13.3. REDNET may suspend a service immediately and without prior notice if:

• there is a significant information security risk;
• an attack on the system is in progress or suspected;
• the service is being used for clearly unlawful activity;
• continuing the service endangers REDNET's other customers or infrastructure;
• REDNET must comply with a lawful request of a court, law-enforcement, administrative or other competent authority.

13.4. Once the relevant circumstance has been resolved, REDNET may restore the service.

14Domain names

14.1. Domain name registration and management may depend on the rules of the administrator of the relevant domain zone, the registry, the registrar or another third party.

14.2. Submitting a domain registration request does not mean that the specific domain will necessarily be registered.

14.3. A domain registration is considered complete only after it has been successfully registered in the relevant registry.

14.4. The customer is responsible for the accuracy of the information provided for domain registration.

14.5. The customer is responsible for renewing the domain's validity period on time.

14.6. If a domain expires, its recovery or re-registration may depend on the rules of the relevant registry, the availability of the domain and additional fees.

14.7. REDNET cannot guarantee that an expired domain can be recovered or re-registered by the same customer.

14.8. The fee for a domain registration, renewal or transfer operation that has already been performed is, as a rule, not refundable if the operation has already been completed or the amount has been paid to a third party, except in the cases provided for by law.

15Service availability and maintenance

15.1. REDNET aims to deliver its services as continuously and stably as possible.

15.2. Services may be temporarily limited due to planned or emergency maintenance, updates, security measures or other technical reasons.

15.3. In the case of significant planned maintenance, REDNET notifies customers in advance where possible.

15.4. Any specific availability guarantee for a service, where one exists, is defined by the SLA or special conditions of the relevant service.

16Third-party services

16.1. Part of REDNET's services may be linked to third-party systems, software, registries, data centres, payment providers or other services.

16.2. The rules of the relevant third party may additionally apply to third-party services.

16.3. REDNET is not liable for a disruption of a third-party system to the extent that the circumstance is beyond REDNET's reasonable control.

17Liability

17.1. REDNET is liable for the performance of its obligations in accordance with the applicable legislation of Georgia.

17.2. REDNET is not liable for a disruption of the service or loss of data to the extent that it is caused by:

• the customer's action or inaction;
• incorrect configuration by the customer;
• inadequate protection of credentials;
• the customer's software;
• a disruption of a third-party service;
• a circumstance beyond REDNET's reasonable control.

17.3. The customer is responsible for the legality of the content they place on REDNET's infrastructure.

17.4. Nothing in these Terms excludes or limits REDNET's liability in cases and to the extent that such a limitation is not permitted by the applicable legislation of Georgia.

18Force majeure

18.1. REDNET is not liable for non-performance or delayed performance of an obligation to the extent that it is caused by a circumstance beyond REDNET's reasonable control.

18.2. Such circumstances may include a natural disaster, a large-scale power or communications network outage, a major data centre failure, a binding decision of a state authority or another similar circumstance.

18.3. REDNET will take reasonable measures, within its capabilities, to restore the service.

19Cancellation of services by the customer

19.1. The customer may cancel a service from the REDNET control panel or by sending a corresponding request to the support service.

19.2. Cancelling a service does not in itself imply a refund of the amount already paid.

19.3. Refunds are made in accordance with Sections 6 and 7 of these Terms and the applicable legislation of Georgia.

19.4. Early cancellation of a 3-, 6- or 12-month package at the customer's initiative does not give rise to a right to a proportional refund for the remaining period, except where these Terms or the applicable law expressly provide for it.

19.5. Before cancelling a service the customer must save the data they need themselves.

20The customer's statutory right of withdrawal

20.1. If the customer is a natural person purchasing the service for personal purposes and is covered by the consumer protection legislation of Georgia, they have the statutory rights relating to withdrawal from a distance contract.

20.2. In the cases provided for by law, the customer may have a period of 14 calendar days to withdraw from a distance contract.

20.3. This right applies subject to the conditions and exceptions defined by the legislation of Georgia.

20.4. If the customer wants delivery of a hosting, VPS or other service to begin before the statutory withdrawal period expires, they must expressly confirm this request when purchasing the service.

20.5. If the service has been fully performed in the manner prescribed by law on the basis of the customer's prior request and corresponding consent, the rules and exceptions provided for by the legislation apply.

20.6. REDNET's 3-day refund policy defined in these Terms does not limit the customer's mandatory statutory rights.

21Personal data

21.1. REDNET processes the customer's personal data in accordance with the applicable legislation of Georgia and REDNET's Privacy Policy.

21.2. By creating an account the customer confirms that they have read REDNET's Privacy Policy.

21.3. The Privacy Policy is a separate document and is available on the REDNET website.

22Notifications

22.1. REDNET may send the customer important service-related notifications:

• to the e-mail address specified in the account;
• in the customer's control panel;
• or through another communication channel the customer has provided to REDNET.

22.2. The customer is responsible for the accuracy and updating of their contact information.

22.3. Notifications of a technical, security, billing or legal nature about the service are not considered marketing communications.

23Changes to the Terms of Use

23.1. REDNET may update these Terms from time to time in line with changes in legislation, services, the technical environment or business processes.

23.2. In the event of material changes REDNET notifies the customer by appropriate means, including via the website, the control panel or e-mail.

23.3. The current version of the Terms and the date of the last update are published on the REDNET website.

23.4. A change to the Terms does not limit the customer's mandatory statutory rights that have already arisen.

24Intellectual property

24.1. The design of the REDNET website, its software components, texts, graphics, trademarks and other related material are protected by the applicable law, except for material that belongs to third parties.

24.2. Without REDNET's written consent the customer may not use REDNET's intellectual property beyond what is necessary for the ordinary use of the services.

24.3. The customer retains the rights to their own material placed within REDNET's services.

25Complaints and dispute resolution

25.1. In the event of a complaint about a service the customer may contact REDNET's support service.

25.2. REDNET reviews the customer's request and provides an appropriate response within a reasonable time.

25.3. If the parties cannot reach an agreement, the customer may use the legal remedies granted to them by the legislation of Georgia.

25.4. These Terms and the relationship between REDNET and the customer are governed by the legislation of Georgia.

25.5. Disputes are resolved in the manner prescribed by the legislation of Georgia.

26Final provisions

26.1. If any provision of these Terms is found to be invalid or unenforceable, this does not invalidate the remaining provisions.

26.2. Special conditions, an SLA or other rules may additionally apply to a specific service. In that case the relevant conditions must be available to the customer before the service is purchased.

26.3. These Terms enter into force on the day they are published on the REDNET website.

26.4. Creating a REDNET account constitutes the customer's acceptance of these Terms.

26.5. When purchasing a service the customer additionally confirms the price, period, specifications and the applicable special conditions of the specific service.